How work is changing, seen through behavior change, skills, and the human side of AI adoption.
Most companies say they've moved from jobs to skills. Few have changed who actually gets hired or promoted. What closes the gap, and how AI keeps a skills layer live.
Enterprise platforms cost too much, mid-tier HRIS has no skills layer, and spreadsheets go stale. Why companies get stuck in the skills-visibility gap, and what fits instead.
When AI freed up its call centre, IKEA reskilled 8,500 workers into remote interior design and built a €1.3 billion business. Redeployment at that scale starts with knowing what your people can already do.
Reorg decisions are high stakes and irreversible. Most get made without a live view of what people can actually do, and the cost shows up later.
Most organizations are mid-way through AI adoption. Seen through a behavior change lens, the human side becomes something you can act on.